ServiceNow

1. In a browser window, open Nucleus and browse to Project Administration > Connectors.

2. Under the Scanners section, click the ServiceNow icon.

3. In the Setup ServiceNow Connector popup, complete the following fields:

• ServiceNow URL: Enter the URL (including port number) of your ServiceNow Instance (or cloud URL)
  • Note: If you are using the Nucleus tunnel, please skip the rest of this document and start at the beginning of this resource: Setting up a Connector through the Nucleus Tunnel
• Username: Enter the username you use to log into ServiceNow
• Password: Enter the password you use to log into ServiceNow

4. Click the "Save Connection" button and wait for the Success message.

5. Click the "Verify Connection" button.  You will see a message to notify you that the connection test was successful.

6. Optional: Assign a default assignee to the ServiceNow Connector.

• Note: You must verify the connection before selecting a default assignee or a default caller.

7. Optional: Select a default Caller to the ServiceNow Connector

8. Close the popup window, your connector is now set up!