Nucleus allows users to assign vulnerability findings within Nucleus to an external issue tracker or ticketing system. This can be done automatically through automation rules, but this can also be done manually if you want to add a vulnerability on the spot. This can be done the following way:
1. Set up a connector to your issue tracker. How to do this for the issue tracker in use in your organization can be found here.
2. In Nucleus navigate to Vulnerability Analysis > Active. This is your list of findings across your entire organization.
3. Click on the vulnerability you want to assign to an external issue tracker. You are now on the vulnerability details page, which shows you all the assets that are affected by that vulnerability.
4. Use the checkboxes to select the assets you wish to be included in the external ticket.
5. Click the Create Issue dropdown and select your issue tracker from the list.
6. Depending on the connector, you will have different options to fill out, such as:
- Project: Which project in the issue tracker to which you want to assign the issue
- Assignee: The user to which the ticket will be assigned in the issue tracker
- Summary: This is the title of the issue that will be displayed in the issue tracker
- Priority: This is the severity of the ticket in the external system
- Due Date: This is when the ticket or issue is due to be completed
- Description: This is the description of the vulnerability which will be displayed in the issue tracker. This includes the details of the vulnerability, the assets which are affected, and the solution to fix the vulnerability.
Note: Many of these fields will be pre-populated with information based on the defaults you set as well as the data in Nucleus. For example, you will not have to enter the description of the vulnerability.
7. Click Submit
You should now see the issue has been created! You can view the status of the ticket in Nucleus by expanding the asset row for the assets on which the ticket has been linked.